Recently a user from India send us email mentioning that his IRCTC account has been suspended. Not only he doesn't know the reason, what caused it,but also he wants to know how to activate it?
As a result of deactivation of account, he is no longer able to login to book railway tickets online. Activating accounts of IRCTC is really easy. That is what you will know here. "Either go through entire article or wait for some time for activation process to get started. Once activation is done you can continue to login and do booking on irctc website." That is what you see, but does it happen? In some cases, Yes. But in most cases, No. Hence we are providing solution to your problem here.
After deactivation/ suspension if you attempt to login into such accounts, you might see the 'wrong credentials' message.
First of all if you are also among those whose account is suspended/deactivated without prior notice or information, know very well that there is a valid reason for it. As we have already mentioned on irctc registration page for individual users that if at the time of creating your account on IRCTC you provided wrong or unverifiable junk or garbage information, the officials of IRCTC can deactivate your account without prior warning.
You may be asking how come they know that the provided information was incorrect? Well, every now and than officials at IRCTC do verification of details provided to them by the users and if the provided information does not match with real information, then the account is deactivated as per policy. If someone is using his IRCTC account for suspect activities, like for booking too many railway tickets in different trains on each day, or booking same passengers in many different trains on the same day, than their account may be suspended to safeguard the interests of other users. Just imagine if someone book all the tickets in all the trains from same account, no seats will be available for other users to reserve,
Now, can the suspended account be activated? The answer is - Yes. One solution to this will problem be to actually create a new profile. Before creating new profile one can also try to call IRCTC on their customer care number, which is 011-39340000. If number doesn't work for some reason, send an email at care@irctc.co.in and request for the reactivation of your account. Though the chances of account becoming alive is very less, this method has worked 100 percent for some people.
Also a bit of caution for those who already have a working account on IRCTC. You must make sure that you do not attempt to create another account with same email ID. This is because multiple login's are not allowed on www.irctc.co.in site. Many people, especially these days, are trying to set up as many accounts as they can to have a better chance in irctc lucky draw scheme. This practice should be avoided at all costs as you might be loosing your working account, and worse you won't be able to do railway ticket booking again.
Also it is a good practice to always follow the irctc terms and conditions and comply with their user policy to avoid facing any issues.
As a result of deactivation of account, he is no longer able to login to book railway tickets online. Activating accounts of IRCTC is really easy. That is what you will know here. "Either go through entire article or wait for some time for activation process to get started. Once activation is done you can continue to login and do booking on irctc website." That is what you see, but does it happen? In some cases, Yes. But in most cases, No. Hence we are providing solution to your problem here.
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| unable to logn due to deactivated/suspended irctc account |
After deactivation/ suspension if you attempt to login into such accounts, you might see the 'wrong credentials' message.
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| wrong credentials message will also be shown in case wrong username and password is entered. |
First of all if you are also among those whose account is suspended/deactivated without prior notice or information, know very well that there is a valid reason for it. As we have already mentioned on irctc registration page for individual users that if at the time of creating your account on IRCTC you provided wrong or unverifiable junk or garbage information, the officials of IRCTC can deactivate your account without prior warning.
You may be asking how come they know that the provided information was incorrect? Well, every now and than officials at IRCTC do verification of details provided to them by the users and if the provided information does not match with real information, then the account is deactivated as per policy. If someone is using his IRCTC account for suspect activities, like for booking too many railway tickets in different trains on each day, or booking same passengers in many different trains on the same day, than their account may be suspended to safeguard the interests of other users. Just imagine if someone book all the tickets in all the trains from same account, no seats will be available for other users to reserve,
Now, can the suspended account be activated? The answer is - Yes. One solution to this will problem be to actually create a new profile. Before creating new profile one can also try to call IRCTC on their customer care number, which is 011-39340000. If number doesn't work for some reason, send an email at care@irctc.co.in and request for the reactivation of your account. Though the chances of account becoming alive is very less, this method has worked 100 percent for some people.
Also a bit of caution for those who already have a working account on IRCTC. You must make sure that you do not attempt to create another account with same email ID. This is because multiple login's are not allowed on www.irctc.co.in site. Many people, especially these days, are trying to set up as many accounts as they can to have a better chance in irctc lucky draw scheme. This practice should be avoided at all costs as you might be loosing your working account, and worse you won't be able to do railway ticket booking again.
Also it is a good practice to always follow the irctc terms and conditions and comply with their user policy to avoid facing any issues.
Comments
If Indian Railways thinks that the individual (or personal) accounts are used by the touts or agents or brokers, that is a serious issue as either it could be the insiders job of selling these accounts to agents or Indian Railways is way behind the current technology to secure their assets.
I have always used my account to book tickets for either myself or for my family members. I think it has been couple of times that I booked tickets for my friends but that was like once in an year.
Normally I used to book tickets maybe once in a month during holidays or once in 3-4 months during non-holiday season.
It has never been the case that I have booked multiple tickets for different source/destination on the same day or even within the same week or for different sets of Passengers.
Yet, when I tried to login today, it says My Account has been de-activated.
Googling about it, I discovered that it has been done in an attempt to wipe out agents.
I don't know how many agents have been blocked, but I am sure lot of genuine users like myself have been blocked.
Only way to catch agents is to strictly verify passengers for all irctc booked tickets during travel. Provision should be made to deboard passengers with fake ids.
I also don't understand how is this helping irctc to keep control that one person will not be able to create multiple accounts if they block the mobile number, as whoever wants to have multiple accounts can just get as many sim cards and email ids. This is a Loop, and nonsense and some foolish work of some foolish programmer of this site.
Phoning 011-39340000 does not help, as it is always busy.
Chennai Customer Care No. : 044-25300000 is rude and of no help.
emailing I-tickets/e-tickets : care@irctc.co.in. One ticket is given and 24 hours wait time. But till no resolution even after.
All the govt sites are like that, old application form filling, send it to some obsure email or address. And that government (people) SERVANT sleeps on it. Call them no reply or rude, just because they are GOVT. SERVANTS.
For some obscure reason, of agents buying and selling tickets, this SYSTEM is followed. Then how come this same govt. has given net-access to makemytrip.com (private) to login remotely, and buy tickets on behalf of its customers.
These things go hand-in-hand at high level.
This is common with any govt. Even Air-India develops a route and suddenly stops that route, and a private operator starts the next day.
INDRAN NAIR
I believe irctc cant manage railway ticket booking facility because they dont have such
Intelligent people who can design logic and then execute it , rather they are making life
Difficult for geniune users. Prabhu ji why dont you outsource it to some it company who
Have got good brains to manage these rather than giving lame execuses to geniune users
Who are facing issue because of these silly mistakes and fun part is that they can restore account
I dont know why but if the same had been done by any private organisation then definitely it would
Be closed in few months but poor people cant fight against government.
They are saying something due to Tatkal booking and similar to what Arun Kumar said. But I have never done any Tatkal bookings or of that sort. Whatever I have booked have either cancelled or travelled.
This is stupendous. I cannot be giving my relative's mobile number for the sake of IRCTC new account registration.
This is crazy.
Even I would like to escalate this matter. Hopefully not on deaf ears.!!